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| Stefani Terracotta FAQs |
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Q: How is the water purified in a Stefani Water Purifier?
A: The water is purified through the purifying candle in the following way: firstly it is forced through the fine porous ceramic wall which "sieves" out solid impurities and bacteria and then it passes over a bed of activated charcoal inside the candle which soaks up chemical impurities e.g. Chlorine. The inside surface of the candle is coated in a thin layer of silver to act as a safeguard against any possibility of bacteria build up.
Q: How long do the water purifier filter candles last?
A: This depends on the quantity and quality of the water going through the water purifier. The greater the degree of contamination and water usage, the candle's life span decreases. In metropolitan areas the candles typically last between 6 and 9 months.
Q: When should the water purifier candles be replaced?
A: Purifying candles should be replaced when a noticeable chemical returns to the purified water. This will happen when the charcoal inside becomes totally saturated. The candle does not need replacing just because it is working more slowly.
Q: Why, when and how should the filter candles be cleaned?
A: When the water flow from the candle slows noticeably this is an indication the candle should be cleaned. Solid contaminates in the water are blocking the fine pores on the surface of the ceramic candle and must be cleaned off. The candle should be cleaned by removing from the purifier, running under cold water and being "scrubbed" quite vigorously with a stiff brush or scouring cloth or use the back of a butter knife to scrape off a layer of the ceramic.
Q: Why does the water sometimes stop coming through the water purifier filter candle?
A: Because the candle is blocked with impurities and needs cleaning.
Q: Have these water purifiers been tested?
A: Stefani water purifiers have been extensively tested in USA, United Kingdom, Australia and Brazil to validate their performance. The terracotta is natural and the paint on the terracotta units is water based containing no lead or cadmium.
Q: Where are Stefani water purifiers made?
A: The purifying filter candles and terracotta purifiers are made in Brazil.
Q: Does the water purifier remove fluoride?
A: No. The water purifiers will not remove any dissolved salts such as fluoride, calcium, magnesium etc.
Q: How long does the water take to come through?
A: The flow is around one liter per hour per candle. (i.e. The 6, 8and 10 liter should filter through in about 3 to 4 hours).
Q: Which size is best?
A:
Stefani Elegance Water Crock = Single person/couple
Stefani Pure Design Water Crock = Single person/couple/small family
Stefani Linea Water Crock = Single person/couple/small family
Stefani Advance Water Crock = Single person/couple/small family/large family
Q: Does the purifier REALLY work?
A: Extensive test results and years of experience show that Stefani Terracotta water purifiers are highly effective and reliable. Stefani purifiers are sold all around the world for over 50 years.
Q: Are Stefani water purifiers guaranteed?
A: All our water purifiers are unconditionally guaranteed for 12 months against faulty workmanship. Filter candles are guaranteed for 3 months - even though they should have a life of 6+ months. The guarantee is only against faults in manufacture. (Refer to detailed product warranty listed above).
Q: What are Stefani Terracotta's policies if I would like to cancel, return or exchange my order?
A: Refunds for cancelled orders, products returns and exchanges are processed upon physical viewing of returned merchandise. A 10 % re-stocking fee will apply for cancelled orders and returns. All shipping costs associated with returns and exchanges are the sole responsibility of the buyer. Broken or damaged products will NOT be accepted as a return, exchange or refund request. Indicated Shipping charges are application only for within the 48 contiguous states of the United States. Additional shipping and processing charges will apply for International orders. ** ALL Orders are shipped via UPS Ground, which will take 3 to 7 business days.
Q: Where are the replacement filter candles and purifiers available?
A: The replacement candles and Stefani terracotta purifiers are available from Stefani Terracotta. Order online from our website www.stefaniterracotta.com or call 1-800-253-8113 to place your order.
Q: Why does the new terracotta crock have a clay earthy taste in the water?
A: This is normal. The terracotta is very dry and dusty when it is new and gives off an earthy taste. This will last for up to 3-4 weeks but always disappears. Give the terracotta interior a thorough rinse with water using damp cloth to wipe the inner terracotta shell. Repeat this process 5 to 6 times within the first 3-4 weeks and the water taste will greatly improve and gradually reduce the earthy taste. Although the clay earthy taste isnt harmful, we recommend that you do not drink from the purifier for the first few days during this innitial period.
Please note- DO NOT use hot water to clean the purifier. Also DO NOT use any detergent soap or any chemicals to clean the terracotta exterior or interior.
Q: Will "mildew" grow on the purifier?
A: Not if it is maintained properly. The purifier is always slightly cool and damped. Minerals in the water (especially calcium) can be precipitated on the outside surface of the purifier during the evaporative process. These salts can build up and form a good host for dust and dirt in the atmosphere. Naturally mildew can grow in such a situation. The water purifier should be treated as a normal household appliance and wiped down every couple of days with a damp cloth. This prevents mineral salts from building up.
Q: How do I install a new or replacement filter candle/cartridge?
A: No tools are necessary; place one washer on side of threaded stem of filter, place stem of filter through hole inside upper terracotta unit, add the second washer and hand-tighten with wing nut. After installing a new filter candle, let the water run through the purifier and new candle. Do not drink the first few gallons, as the filter candle will need some time to adjust. During this period the water will not be clear. Keep refilling the water purifier and let the water run through the filter until the water is crystal clear.
Q: How do I maintain the filter candle?
A: For Best results, the ceramic candle needs to be cleaned regularly and should be replaced periodically. The frequency will depend on the condition of the water supply. A reduced flow of water into the bottom chamber is an indication that cleaning is necessary. To clean the candle, first remove it from the purifier unit. Hold the candle under gently running water and using a stiff brush or the back of a butter knife removes the visible impurities from the candles surface. Scrub off the outer layer of the ceramic filter with a kitchen type scourer (e.g. back of a butter knife) scrubbing it in an up and down motion under running tap. Never use soap or detergents on the candle.
Q: What do I fix slow filtration?
A: Remove the candle filter from the purifier and run water briefly in reverse through the filter candle to remove any possible blockage. Soak the candle filter in the kitchen sink for 2 hours; this gets rid of any fiber or loose particles. See candle Maintenance for cleaning instructions.
Stefani Water Purifiers are
- 100% natural and environmentally friendly.
- Efficient The purifiers cleanse water and eliminate 99.9% of suspended particulates and naturally cools water between 10 to 15 degrees below ambient temperatures with the terracotta evaporating properties.
- Economical Purifiers do not require any Electrical power to operate.
- Easy To Install Purifiers do not require any external plumbing fixtures.
- Easy To Use Purifiers are Portable and can be moved easily.
- Ideal for Emergencies - When there are electric power outages such as during hurricane and tornado seasons.
- Versatile Purifiers can also be used outdoors during camping, fishing and hiking excursions.
- Multi purpose - Purifier can cleanse and purify water from virtually any natural source of fresh water such as rivers, lakes, streams and wells.
Stefani water purifiers are a great alternative to buying bottled water or water coolers that can be difficult and costly to maintain. With the Stefani Elegance water purifier, there is no need to replace water containers or use any external source of power. The purifier does not require any external power and the terracotta clay naturally keeps cool and fresh. Stefani water purifiers are the most simple and easy to use. With a Stefani water purifier, you will have a continuous supply of healthy, clean and fresh drinking water anytime you need it.
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