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| Stefani Terracotta Product Warranty |
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| Warranty
The water purifier units are guaranteed free from defects in material or workmanship for 12 months from the date of purchase.
The purifying candle is guaranteed free from defects in materials or workmanship for 3 months from the date of purchase.
The guarantees exclude:
Damage or defect caused by incorrect installation or assembly.
Physical breakage of the candle.
Damage caused by incorrect use.
Damage caused by lack of, or incorrect, cleaning or maintenance.
Crumbling (for Terracotta Purifier).
Cancelled Orders, Returns & Exchanges:
Refunds for cancelled orders, Products returns and exchanges are processed upon physical viewing of returned merchandise. A 10 % re-stocking fee will apply for cancelled orders and returns. All shipping costs associated with returns and exchanges are the sole responsibility of the buyer. Broken or damaged products will NOT be accepted as a return, exchange or refund request.
Indicated Shipping charges are application only for within the 48 contiguous states of the United States. Additional shipping and processing charges will apply for International orders.
** ALL Orders are shipped via UPS Ground, which will take 3 to 7 business days.
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